Answers to Your HVAC & Refrigeration Questions

Frequently Asked Questions

  • What services does Matrix Air LLC provide?

    Matrix Air LLC offers commercial refrigeration services (walk-in coolers, walk-in freezers, ice machines, chillers, and stout systems), commercial HVAC installation and repair (rooftop package units and exhaust fans), and residential heating and cooling services (AC replacement, package units, ductless mini-splits, and ductwork).   

  • What licensing does Matrix Air LLC hold?

    Matrix Air LLC holds a State Air Conditioning and Refrigeration Combination License in Texas, qualifying the business to perform work on both commercial refrigeration units and residential or commercial HVAC systems.   

  • Where is Matrix Air LLC based and what areas do you serve?

    Matrix Air LLC is based in Houston, TX (PO Box 38534) and serves the contiguous Greater Houston metropolitan area, including nearby communities like The Woodlands, Spring, Cypress, Katy, Sugar Land, Pearland, League City, Pasadena, Humble, Kingwood, and Tomball.   

  • Are emergency repair services available outside normal business hours?

    Yes, 24/7 emergency service is available for urgent commercial refrigeration breakdowns or complete home air conditioning failures. Standard business operating hours are Monday through Friday from 7:00 AM to 5:00 PM.   

  • Do you offer financing options for equipment replacement?

    Yes, customer financing options for major HVAC replacements or commercial refrigeration upgrades are offered through Synchrony Bank.   

  • How do I schedule a service call or request an estimate?

    You can schedule service or request an estimate by calling (713) 281-0822 or emailing matrixairllc21@gmail.com.   

  • How often should commercial refrigeration units be serviced?

    Commercial refrigeration units such as walk-in coolers and ice machines should receive professional preventative maintenance at least twice a year to inspect coils, check refrigerant levels, clean lines, and verify door gaskets.   

  • What is included in a preventative maintenance contract?

    Preventative maintenance contracts include scheduled system inspections, filter replacements, coil cleanings, motor lubrications, electrical checks, and operational diagnostics designed to prevent sudden equipment failures.   

  • What are the sign of a failing residential AC system?

    Common warning signs include warm air blowing from vents, unusually high monthly electric bills, frequent cycling on and off, strange clicking or grinding noises, ice buildup along the lines, or poor airflow throughout the home.   

  • Can you install ductless mini-split systems in homes without existing air ducts?

    Yes, ductless mini-split heat pumps are an ideal solution for homes, room additions, or spaces without pre-existing ductwork.